Terms of Service
ConnectMeGuru Satisfaction Guarantee We want your global connection to be seamless. Because our eSIM products are digital, refund eligibility depends strictly on the "Activation Status" of your cellular profile.
| Condition | Refund Eligibility |
|---|---|
| Un-scanned / Uninstalled eSIM | 100% Refund. If you haven't scanned the QR code or installed the eSIM profile, you can cancel for a full refund within 30 days of purchase. |
| Technical Carrier Failure | Full Refund or Replacement. If the eSIM fails to connect due to a network error or technical fault on our end, we will refund you in full after troubleshooting. |
| Data Already Used / Connected | No Refund. Once data has been consumed or the eSIM has successfully registered on a local partner network, we cannot issue a refund. |
| Incompatible / Carrier-Locked Device | 100% Refund (Only if un-scanned). If the QR code remains completely un-scanned and uninstalled, we will issue a full refund. Scanned profiles on locked devices are ineligible. Check compatibility by dialing *#06# before buying. |
Direct Checkouts & Account Wallet:
ConnectMeGuru supports direct purchase checkout via Credit/Debit card (Stripe) and PayPal. Wallet usage is completely optional. Transaction payments are processed seamlessly, and there is no need to manually add funds or pre-charge a wallet before making a purchase. Funds credited directly to your account wallet do not expire and can be used for any future eSIM packages.
Refund Dispatching Gateways:
Refunds credited directly to your ConnectMeGuru Wallet balance are processed instantly. To request a refund back to your original source of payment (credit card/PayPal), please email support@connectmeguru.com. Refunds to your original payment source are processed within 2 to 4 working days, except in cases where the wallet amount consists of promotional credits, which are non-refundable to original payment cards.
eSIM Reinstallations:
Profiles can be reinstalled on the same device using the original QR code if they are accidentally deleted, provided the plan is active. Profiles are strictly non-transferable and cannot be scanned onto any other device.
Recharges & Top-ups:
Recharges and top-ups are processed instantly over-the-air and cannot be cancelled or refunded once applied to an active ICCID. eSIM network validity is extended with each top-up.