ConnectMeGuru Satisfaction Guarantee We want your global connection to be seamless. Because our products are digital, our refund policy depends on the “Activation Status” of the eSIM.
ConnectMeGuru Satisfaction Guarantee We want your global connection to be seamless. Because our products are digital, our refund policy depends on the “Activation Status” of the eSIM.
| Condition | Refund Eligibility |
| Un-scanned eSIM | 100% Refund. If you haven’t scanned the QR code or installed eSim, you can cancel for a full refund within 30 days. |
| Technical Failure | Full Refund or Replacement. If the eSIM fails to connect due to a network error or technical fault on our end, we will refund you after troubleshooting. |
| Data Already Used | No Refund. Once data has been consumed or the eSIM has successfully connected to a local network, we cannot issue a refund. |
| Incompatible / Locked Device | Case-by-Case. It is the customer’s responsibility to check compatibility. If the QR code has not been scanned, we will refund. |
Refunds to wallet are instant. For refund to source account/ card, it generally takes 2 to 4 working days. It may take even longer due to various reasons.
Recharges/Top-ups are processed instantly and cannot be cancelled once applied to an active ICCID.
Please note wallet amount is not transferable to bank. This has to be used to purchase services from the website.